Read below for more information. ASOS have taken returns online! You’ll no longer receive a paper returns slip or returns label with your order – instead, you can now create your return through your ASOS account, no paper or printer required! *All returns are subject to our original condition and fair use policies set out in our Returns Policy. *All returns are subject to our original condition and fair use policies set out in our Items from multiple orders will need to be returned in separate parcels and you'll need to create a returns label for each. To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet ExplorerHow do I return something from the Channel Islands?Can I return an item for an exchange instead of a refund?Haven’t you heard? Items from multiple orders will need to be returned in separate parcels and you'll need to create a returns label for each. ASOS have taken returns online! 2. All items are inspected on return.Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.If your account has been deactivated and you need to make a valid return, contact Customer Care. This must match the details that you gave to the retailer when you purchased your items. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. COVID 19 - Due to current circumstances, please expect there could be current delays with your return being processed as well as shop closures. If you've received an item which isn't quite right If so, please contact the seller directly for return address and instructions.To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet ExplorerWhat happens to my refund if I return between 29 and 45 days?Can I return an item for an exchange instead of a refund?How do I return my order within the UK using the Hermes collection service?the item being delivered to you or available for collection,the item being delivered to you or available for collectionIf we notice an unusual pattern of returns activity that doesn't sit right: e.g. Discover the returns options in the UK at ASOS - FREE 28 day returns in the UK via Collect Plus, Doodle, Hermes, Pass My Parcel, Royal Mail, and toYou. G o to the My Orders section of your account and click Create Return next to the order you’re looking to send back to us. If your orders have been combined, you'll still need to return each order separately. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules about fair use. If your orders have been combined, you'll still need to return each order separately. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal ASOS customer would order or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. Topshop, H&M, Zara and ASOS have made changes to their returns policy in response to the COVID-19 crisis - find out how long you've got to return unwanted purchases. You’ll no longer receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account.You’ll still have the option to choose which carrier you’d like to return your order with, but we’ll let you know which one is closest to the address you’ve given us.Take your parcel and QR code to your chosen drop off point and they’ll take care of the rest!Don’t worry, your QR code is valid for 30 days and can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. Select the date of your collection. You’ll no longer receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account - no paper or printer required! Need a different size or colour of an item? ASOS is taking returns online! Want to find out more about our returns policy? We’ll need to know which items you’re returning and your reason for returning them.
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