Add any photos you have of the wrong package. So eBay took the loss when they refunded me. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Select Order Not as Described. Explain it to him like you explained it to us. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I've taken back an item I never sold lol. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. If you get the item back as a buyer you have the option to relist and recoup your outlay. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. WARRANTY AND INFORMATION. It expressly says this in the PayPal Seller Protection terms. Otherwise, you can also restart the laptop just by pressing the power button. I was hoping it was a post offcie mix up. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I will try to ask the questions? Buyer gave wrong address, and expects refund, who - The eBay Community Check out this video to understand how dimensional weight is measured when shipping. You take pics of box, item and serial number? 26-05-2020 Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. The law spells out how to challenge billing errors. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Offer to send him a return shipping label. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Loophole on eBay! Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I don't know what it actually takes for them to get banned. It will make it much more challenging. I don't like this version and They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Learn how your comment data is processed. They needed his phone number but I did not have it. Both early political pieces. Ebay claimed that the item was in "different condition". Report the buyer. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago If you've changed your mind about the item, check with the seller to see if they'll accept your return. Omg I JUST heard that same story!!!! The scammers will also ask for your PayPal email address. Press question mark to learn the rest of the keyboard shortcuts. Once payment is confirmed you ship it promptly. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Privacy Policy. Buyer claims wrong item and gets a refund despite - Welcome to the So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I had a customer contacted me that the item was damaged in transit. In this scam, the buyer then accuses you of sending a damaged item. But they said flat out "we don't mix up packages" and reiterated. Please Help! Here are some of the most common ways eBay sellers are scammed. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. And while I'll be cordial, it doesn't bode well. I sell on Ebay myself. For more information kindly send . Sizes: XS to 2XL. 09-10-2020 "Hi. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Contact postmaster and file mail fraud. Well tonight I received the above email. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. But the fact that she specifically took a photo of the top tells me it was meant for me. Do not do that. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Ebay always takes out the fees and send the remaining money to the Bank on file. They offer some sort of limited-time discount in order to create a sense of urgency. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. what is beyond infinity most expensive car ticket. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse There is no way to dispute a transaction once its finalized in this way. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. A buyer from Europe orders at item and pays for it. Plus get a receipt from USPS. Refund, repair or return. Powered by Discourse, best viewed with JavaScript enabled. eBay will not assist with a transaction that occurred beyond its purview. Has she possibly got you mixed up with a different seller ? Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Along with photographing everything, try to record any identifying details about the item. Its ok but I like the darker one you had in your listing. That is not the package i sent your cosmetics in. You purchased a specific quantity of an item, but received the wrong amount. It seems I have no time to inquire. Somewhat new, never had this happen before. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I've never owned/sold a necklace like that. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Put your blame where it belongs with Chinese sellers! But at least it was worth somewhat close to what the item I sent them was worth. 26-05-2020 You have to make them paying you off a better deal than the hassle you will continue causing for them. Some of this advice may be second nature to you, or may not apply to all sales. We had a top where it was returned with snot. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Thanks for the reply. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Thanks for this suggestion. As you say, I would explain to the buyer that different computers and devices show colours differently. They can claim the item was not received, claim a refund and make off with the expensive item. I swear. Buyer contacts me today. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyer returned different item - General Selling on Amazon Questions Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Ask if they want you to dispose of it or return it to them. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. 11. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Once I listed a new in box item as white when it was really blue. She may have forgotten she purchased this one as well but from you. Yes it would add cost. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order.