<> No. Please ask your friend to check their junk mail. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". 3 0 obj You must allow adequate time for collection or delivery of tickets. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. An administration fee of $10 will be charged. In most cases, a GA ticket is a standing floor ticket. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. When will I receive my club of support merchandise pack? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. You will need to provide some form of ID so that staff can access your Ticketek account details. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Visit the Ticketek Groups page for more information. Invitee A changes their mind and does not proceed with their purchase. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. How can I find AFL Membership on a match day? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Why does Ticketek want to access my Facebook details? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Full Ticketek Refundable terms and conditions of sale can be viewed here. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Please note there maybe no replacement for General Admission tickets. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. What does General Admission (GA) mean? Your confirmation email will include all of your delivery details, plus your customer information. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. We will be in contact with you within two business days of receipt of this information. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. No, the credit card pre-fill feature simply gives you the option to save your card details. The term including when used in these Terms and Conditions is not a term of limitation. We'll now show you the tickets which have been allocated to you based on your selections. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Ticketek Terms and Conditions of Sale. Ticketek may not replace tickets where seating is unallocated (general admission tickets). You may also wish to consider taking out a relevant insurance policy to . What will happen if the barcode is sent to a non-smartphone? Ticketek may charge a reasonable fee for the replacement of tickets. No, refundable tickets can only be selected during the original purchase. We also regularly monitor our ticketing system for suspicious transactions. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Will the Mobile Ticket scanners at venues work through phone covers? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Gift Vouchers can also come in pdf format, which can be printed. Find out more about. How will I know when my content is personalised? Safe, Fast and Verified During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . What does Ticketek do to prevent scalping? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. For more detailed instructions on reserving a seat, please see our help page here. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. All rights reserved. What qualifies as a concession ticket? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Change My Location What if I enter my Voucher ID incorrectly online? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If you do not receive your club of support pack please contact the club directly. Discover New Events. "The @Ticketek _AU app has crashed - right before Ed Sheeran. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. The Ticketek app was also reportedly glitching, stopping people from . Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Select an event category type from the Genre drop-down menu and click 'GO'. Your barcode to access tickets is generated upon your renewal. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Refunds, Payments and Exchanges. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. All rights reserved. General Can I sell tickets using online auction sites like eBay? If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Venue/City Box Office - collect tickets when you arrive in New Zealand. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. How do I add my mobile tickets to my Ticket Wallet? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. All venues have seating options available for patrons in wheelchairs or who require assistance. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Are there any events I can't use my Ticketek Gift Voucher for? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information.
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