Shore Excursion credit must be used on corresponding cruise and is non-refundable. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Hours are from 6:00am until 9:00pm. You must be able to care for yourself. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. The charges are subject to change without notice. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. All guests are required to disembark the ship at this time. (Remember that checked baggage might not be accessible at all times.) Birth certificates can be an original or certified copy. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). If your OBC is from another source, other than Holland, you can get the amount refunded to you. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. By I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Internet is accessible from the comfort of workstations on board or from a personal laptop. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. It's not a charge, it's just a hold. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Tips? Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Complimentary champagne will be served at the auctions. While we try to fulfill all requests, it may not always be feasible. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. And, yes, it's best not to speculate, as I probably shouldn't, either. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Boarding may be denied or fines may be levied against those guests without proper documentation. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. disembarking the ship, and for making purchases on board. Additional information concerning Customs matters will be provided during your cruise. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. However, effective on voyages commencing July 1. Rest assured that your passport will be fully secured by our staff. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Therefore I will have to have a hold put on my card for $420X6. Still have questions? Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. of disembarkation. What can I use it for beside food? Other terms and conditions may apply. For more information, consult your Customs Agency. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Guests are urged to complete the Online Check-in process before leaving home. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. Your baggage will arrive in your stateroom later that afternoon. We always use our Holland OBC first, then if we have any left, it gets Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Cooking facilities onboard are not considered kosher. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. If we do not have your information by this deadline, you will be unable to sail. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Please see the following important information about your luggage tags. Visit our Frequently Asked Questions. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. if you have and inside stateroom do you have to pay for laundry service? The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Religious services may not be able to be held on embarkation/disembarkation day. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. You do not need to include any suffixes on your airline ticket. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Please dial 911 in an emergency. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. It is also your access card to your stateroom. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Promotion is based on promotion code(s) N2 and based on double occupancy. A customary fee will be charged for services and medications dispensed. A luxurious dining experience in a room graced with fine art and antiques. My experience has been the same as Krazy Kruizers. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. dvise you of arrangements to minimize disruptions in your vacation plans. It also shows you how to correctly put on your lifejacket. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Please Note: There is not an Automated Teller Machine (ATM) available on board. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. The final amount billed may take up to 24-hours following disembarkation. : At some point in your travels you may experience an emergency. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Head to B.B. Get closer to Alaska's natural wonders aboard our perfectly sized ships. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Infants must be at least 6 months of age at the time of embarkation in orderto sail. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Make your wedding dreams a reality. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Must Book By Mon, Feb ahead and pack some anti-diarrheal medication with your other medications. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. Discussed here very regularly. It's been my experience that you don't have to do anything. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. For further information on our relationship with airlines, please refer to your Cruise Contract. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. This requirement does not apply to U.S. or Canadian citizens. You will be responsible for all costs you incur to join the vessel at the next port. Disembarkation is usually completed within two to four hours after the ships arrival. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Promotional credits are nonrefundable. Additional communication instructions can be found on board the ship in your stateroom information directory. many ports taxi lines can be long and distances to private transportation can be lengthy. They say can't use for casino, but never any problem here. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. For this reason, Holland America Line has size and weight guidelines for scooters. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Also, full laundry and valet services are available on all of our ships. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. In most ports of call, you may easily exchange U.S. dollars into the local currency. We seek, to the extent feasible, to accommodate guests with disabilities. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. I don't have a problem with a hold for prepaid tips. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Onboard Credit is spending money for you to use to purchase products or services while onboard. Both casual and dressy attire will be essential during your cruise. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. Started August 27, 2021, By Cooking facilities onboard are not considered kosher. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. How about a wine package or two? 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). We don't do spa or specialty dining. Children ages 3 - 6 years old have a sign in and out policy. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Please keep this in mind when packing. I never knew this. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. CC Help Jenn I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. I know because I checked. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Charges to the account are like a check you write on the account. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. You will be able to leave a comment after signing in, By Please do not place your baggage over the emergency floor lighting. Please contact us or your travel advisor for more information. railings, buttons, door handles, countertops, faucets, etc. Cruise lines are no different. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. prior to debark. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Room Dining is available 24 hours a day. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. We anticipate that your stateroom will be ready at approximately 1:00pm. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. And just got of the phone with HAL to verify that all amounts are showing. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. I've had rental car companies put holds of $300-$500 on my credit card. Having said that, remember that rules do change by ship and also some ships are stricter than others. The issue is with the hold and the amount they want to hold. At some point in your travels you may experience an emergency. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Your seating assignment will be noted on your guest card upon boarding. LauraS Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. The following information should be used as a guideline only. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Oxygen: Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Holland America Line is Listen to the menu and select the number that corresponds to the ship you are calling. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Cash deposits can be made on the last day of the cruise. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. And I have been successful with just putting gambling money on room account and then cashing out at casino. The representatives will help you with luggage tags. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Please call the Guest Accessibility Department for detailed information. Taxes, Fees & Port Expenses are additional amounts to fares listed. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Zealand, these policies and the legal drinking age apply to guests 18 years or over. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues The Casino is not open in port and certain restricted waters and you must be 18 or over to play. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Dial 1-800-993-5483 (US). It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Distribute your ship phone number to friends and relatives. Great post Roz! If we do not have your information by this deadline, you will be unable to sail. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. Limitations apply. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st Youth Staff cannot assist in the washroom in any way. sigsky, February 3, 2019 in Holland America Line. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. a visa for stays of 90 days or less, when they meet all requirements. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Promotional credits are nonrefundable. I take the cash as well. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. These requirements are established by the countries you are visiting and not by Holland America Line.
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