During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. First, Openreach will send an engineer to assess how much work is needed. Log intoorder trackerusing your BT ID or order reference and postcode. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. This cookie is set by GDPR Cookie Consent plugin. Your just as rude! Thing is there is a lot of stuff under footways so you can't go mad. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. business and public sector, Media Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Ex open reach engineer here, up until 5ish years ago. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. 22h52, Hi. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. So, here's where it all started working as a Phone Engineer. My Background as a Phone Engineer in Southend. If the engineer is already working on the fault, then you won't be able to change the appointment. The fault is due to theft, loss or removal of equipment. Sustainability, Northern - Providing support for Service and Commercial inventory. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. A specific time cannot be given and access must be available for the entire slot. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Super helpful and knowledgeableman. But opting out of some of these cookies may affect your browsing experience. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Send us your details and we'll be in touch as soon as we can. Can Nigeria's election result be overturned? Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Ring sky told an engineer will come out in the next 48 hrs. Suggest you contact openreach as this is BT Retail /Consumer forum. . (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Answered 26 October 2019 You will work long hours and not get paid for them . If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. I know this because I have 26 years of experience tracing all kinds of faults. Those striking are largely Openreach engineers and call centre workers. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 This is how life was back then. They'll aim to do this within 5 working days of you placing your order. Response was given fairly soon after initial slection. Well let you know how quickly you could be up and running when you order fibre broadband. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Theyll aim to do this within 5 working days of you placing your order. Openreach, which controls most of the UK's. The BBC is not responsible for the content of external sites. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. I saw one at a cabinet last Sunday afternoon. The Communication Workers Union (CWU),. Its not BT Openreach, its simply Openreach, a BT Group company.. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. . BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. The cookies is used to store the user consent for the cookies in the category "Necessary". Just click on. Missed appointments. I have sent a pm with my information and description of the situation. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Not really a good service from BT. You might not need a visit, just the right advice and help to identify the problem! Job Responsibilities: Undertake poling when required Work on Micky37 The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Openreach did not have anything to add to the BT statement. on So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I interviewed at Openreach (London, England) in Sep 2020. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Engineers from Openreach cut the telephone line while working in the street. Moving home . these comments are my own and in no way represent any company that i may or may not be linked too. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. If the work is complex, Openreach will take longer to do all the external work. Engineers from Openreach managed to cut our telephone line while they were working on our road. Please enter at least 3 characters to search. 12h52. Well let you know if this happens. They showed their strength but on Monday they will show their generosity. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. . on Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. But you will have heard of BT, BT Broadband and BT Infinity . Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Then just follow our step-by-step guide to install your broadband yourself. Contact BT for help and support with your BT broadband, TV, home phone or mobile. BT. [ link to this post] I have a line fault that needs to be fixed. This is a very common mistake made worse by the press. Members of the Communication Workers Union (CWU), including call centre. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. A specific time cannot be given and access must be available for the entire slot. sector, For global Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. If you aren't available, someone over 18 will need to be around. Installation day: What to expect This could be when: We only charge for repair work on a small number of fault reports. It was reported a yesterday (I think). Yes, please make sure you or someone in your business is available to give the engineer access to your premises. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Do openreach/ BT engineers work 24/7 ? Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. And once you've got some experience under your belt, there should be opportunities for overtime. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. If the work is not complex, they'll carry out all the external work required. Complex Engineering Reception and Triage. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . The installation takes around three hours and the Openreach engineer will need access to your property. My dad said we needed the one downstairs which he had already disconnected. The engineer said you should only have one line and said to get rid of the other. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. We had to say we were from Openreach, working on behalf of their Service Provider . Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Theres no charge for most engineer visits. Skype involved a presentation, then a capability and suitability assessment. BT Openreach apprentice engineer Thomas (Tom) Dickenson. business and public sector, For business and public More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. You can view these money saving ideas by clickingHERE. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I'm wondering will there be engineers working on a saturday? Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Ask questions and share tips with other people 24 hours a day. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Compiled by Patrick Collinson. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on If you need help email your.problems@observer.co.uk. Was the First Engineer who the complaint was about actually a Qube Engineer? Well, by fiddling around on the Internet you have found me! I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. 10 reasons to work for BT Openreach. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Ask questions and share tips with other people 24 hours a day. If you already have an ONT, its very quick to get connected. The union was . Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. ", http://www.speedtest.net/my-result/3167201384. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. We use cookies to optimize the website, no personal information is stored. on We don't ask for any formal qualifications. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Your contracted to 37.5 hours a week for work which your are field based. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach aims to connect 20. Faulty equipment like a telephone or router not covered by a maintenance contract. I'm wondering will there be engineers working on a saturday? They will try and get you . Well remotely activate a port on the ONT. We need our broadband but have been told that it could take days to fix. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Damage caused during a break in to your premises. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! @richthestag. Noisy faults often dont show up on a line test result. Contact from abroad. Theyll need to get in touch with you, so please give us your mobile number for us to share. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. However, you may visit "Cookie Settings" to provide a controlled consent. First, Openreach will send an engineer to assess how much work is needed. What tips or advice would you give to others applying to BT? But heres a quick guide to the different installation terms we use, and the average timescales. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. The difference between the engineers was night and day. 10. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . 2023 BBC. BT Openreach was established in 2006 . Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Account and billing. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Work Experience. You also have the option to opt-out of these cookies. 30-03-2021 If this happens we'll text you, call you, or send you an email to arrange another appointment. Find out more about the BT Business app and how to download it. Depending on the type of fault and the stage we're at in repairing it, you can do this online. @bt_uk. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. It could be Sky's Openreach account number, for the details that ISPs have given them. Apprenticeships. The phone stopped working, and our broadband was down for about three hours but then came. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Come home no Internet. What's the least amount of exercise we can get away with? Although I would guess your fault will probably be picked up on Monday morning. We publish our charges in our terms and conditions charges schedule. Talk about pass the buck BT! The cookie is used to store the user consent for the cookies in the category "Performance". That's usually four or five days a week between Monday and Sunday. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. 30-03-2021 Your working hours Our engineers work 37.5 hours a week. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. More strikes are planned in the coming weeks in the rail dispute. New grading structure. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Myself and my team cover the whole of the UK. 13h08. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Instal a new Telephone Extension Socket In 1987 I began a career as a British Telecom Engineer. BT Openreach SFI2 Engineer Visits. Read about our approach to external linking. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. bt openreach working up a pole today. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 The live chat person wasn't at all helpful and actually closed the chat without resolution. @bt_uk. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Qube are employed directly by BT to do Internal Home Checks. Announcements, Guides & Community Updates. 8.40 for each calendar day that the service is not repaired. All depends when your manager wants you I guess. Replying to . BT said it had made its best pay offer and would not be re-opening the 2022 pay review. All in a day's work | 17 comments on LinkedIn Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? It was reported a yesterday (I think). Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Thousands of members of Communication Workers Union will take action for 24 hours. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . - Providing data governance through all operational teams in order to maintain and improve data quality. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Youll be sent a new hub, so keep it somewhere handy. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -.
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