Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. and told them we wanted to cancel the contract or they could It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. We retained Dont Miss: Hicv Vacation Package Kissimmee Fl. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. I should be able to sue myself out of this contract since they did not sell my current time share. membership takes 45 days to activate, 15 days after you can We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. At this point I am willing to let them keep the money they sham me out of. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Theres nothing worse than a cramped hotel room and lack of personal space. Desired outcome: Submit a complaint and get your issue resolved. Nothing has been done and calling makes it clear no one cares. B. brenda123129 of FARMINGTON, US. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. He was not up front at all. Palmera Vacation Club has been in contact with Ms. ***** File No. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. Contributions should be travel related. This post has been removed at the author's request. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. All prices are based in U.S. dollars (USD). Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. Taxes, additional fees, and charges may apply. I called in late November and was told that my dates were not open to call again in January. Just went through a similar situation as you. RCI members must redeem this exchange offer through the contact center. How many people normally accompany you? Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. This was enough to scare us away. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. Respectfully, Member Services DepartmentPalmera Vacation Club. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Please let me know about a class action lawsuit against Palmera if one exists. Reviewers write the most about Palmera Vacation Club Timeshare Selling and give it 1.7 stars out of 5. Scam Clue 3: A promotion claiming youve been specially selected for membership. He seemed very nice and personable at first. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. Category Timeshares & Vacation Clubs. He didn't listen to anything we said at all. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. Palmera also has a Facebook page that we should all be posting on. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. The letter is already in transit via FedEx to PCV. Contact them directly! Click here to explore the Palmera Portfolio. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. Complaint Resolution Index (CRI) Explained. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Palmera Vacation Club. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. All Rights Reserved. A timeshare is not what you may think it is. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. ST-26552. a 5 week time share at Island Links Resort in Hilton Head, SC. Read full review of Palmera Vacation Club. Palmera Vacation Club Members Association, Inc. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. File Complaint It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. available to us. Already have an account? It's clear there is no intention of honoring that. Taxes, additional fees and charges may apply. They have their own points system to be used within the resorts that are on Hilton Head. View summaries of the complaint descriptions and responses. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. After reading the contract, I did not feel comfortable. Submit a complaint and get your issue resolved. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Hang onto your paperwork. get quotes and more. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This review was chosen algorithmically as the most valued customer feedback. The complaint has been investigated and resolved to the customers satisfaction. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Contributions should be appropriate for a global audience. Is this your company? In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. Offers void where prohibited by law. If we can verify it in our system, an email will be sent to you with your password. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. First off, I want to say that the people from Palmera are so hard to get ahold of. Had enough of Palmera. Need to find a different location? This offer only applies to new reservations. Login. would get enough money to pay off their time share. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . However, I cannot afford this. Contacts:There are no additional contacts. Book by 8/15 for travel through 12/15/22. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. Is this your company? The BBB has this "company" graded an F with a multitude of unresolved complaints. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Websites:There are no additional web sites. In We purchased a 3000 point timeshare for $12, 500 from Palmera ComplaintsBoard.com is a leading complaint resolution website on the Internet. Login. Repeat this to yourself as often as is necessary. Palmera is deducting $295 out of my checking account a month. product but we could spend more $ and upgrade. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. the 2 timeshares we were trading in would be sold and that we No we know why. Bottom line: Palmera VC is a scam. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). A lot of robocalls are currently making this pitch. Is this Your Business? Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Each unit is professionally decorated and refurbished every year. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. The first thing you should do before searching for rental homes is decide on an ideal budget. BBB reports on known marketplace practices. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Featured review. I'm tired of the lies. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Desired outcome: They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Other restrictions may apply. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Often, you can answer the scam-or-not question before you even see the details of a club promotion. This is not the first time that we have had issues with getting people to respond, Desired outcome: Login to participate on the website. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. The trading power we were supposed to have with RCI was Keep in mind, a timeshare is not a financial investment. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. I have tried multiple times and never receive a response from the request. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Click here to get notifications about new complaints of Palmera Vacation Club. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. After researching and finding this site (thank God!) With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. We grabbed our stuff and got the heck out of there. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. OMG!!! In fact, about 85% of timeshare owners love their brand or resort. We purchased a timeshare with Palmera. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. The comments included "So you like throwing your money away?this is money you already spend on your vacations". 46 inquiries
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Get direct access to Palmera Vacation Club through official links provided below. Scam Clue 5: A promotion that poses as an investment. Should I contact the finance company as well to let them know we have canceled the contract? Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? Time Shares. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. This would leave me with only the maintenance fee to pay. To be updated with all the latest news, offers and special announcements. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. Why? Like all the other complaints prior to me. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. After the tour, we had to go back to the office and he kept trying to convince us. Reporter3228572. Palmera Vacation Club has resolved 1 complaints. Some property-based clubs claim, or at least imply, that your membership is an investment. Click here to get notifications about new complaints of Palmera Vacation Club. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? I have tried multiple times and never receive a response from the request. Reverse and return back to what we had, and reimburse us for the waste of our time in full. Bath 2 . Start a new search, then select a related item from the autosuggest. Still no return calls. Have you tried contacting them? You May Like: What Is The Cheapest Caribbean Vacation. Sounds like your bases are covered. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. Respect the privacy of others. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). At least I can dispute the credit card charges. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Fla. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. One of the worst decisions of our life. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. We bought 3,000 points for around $13K. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. Don't have an account? Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. 602560941. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. They also verbally guaranteed us that We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Must call to book. After checking in we were paired up with the salesman. Sign up for free now, Sign up for free to participate on the website. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. I have already paid $2655 plus $846. All-Inclusive resorts may charge a mandatory all-inclusive fee. Time share oversere haven't got anywhere yet. And can't book anything.
After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Judging by everything I'm reading, nothing has changed and they are still lying. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. So why do people still buy timeshares? The only outcome youve been selected for is a fleecing. These vacations are limited. TUG saves owners more than $20 Million dollars. We put down $1200 on our credit card and signed the financing paperwork for the rest. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. I did this for over an hour. Complaint Resolution Index (CRI) Explained. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. We tried to fight it at that time, but we had signed a contractual agreement. get quotes and more. If you enjoy the TUG website/forums or found value in the information you learned from TUG. The letter I sent via fedex was received by someone at PCV this morning. Our records indicate the company failed to respond to the one complaint brought to its attention. JavaScript is disabled. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Also publication TIMESHARING TODAY. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. We asked plenty of questions, figuring 4 heads were better than 2. Cancel.We want out of Palmera. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. On our way down to Hilton Head, we were a little bit behind schedule. When I booked out trip, it took a solid week to speak to a representative. Read Also: Sailboat Vacations In The Caribbean. 13 Copyright 2020 Business Consumer Alliance All Rights Reserved. Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). Proudly SupportsTimeshare.com. If we can verify it in our system, an email will be sent to you with your password. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. We didn't start to look into it more until we got home Sunday night. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. This review was chosen algorithmically as the most valued customer feedback. All content should be genuine and unique to the guest. Nothing that the salesman presented to us was I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. My dad had this happen and he called them and said he was not paying anothe dime. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. to the resort just about 1 year later and went to the sales office We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Write reviews, ask and respond to questions,
Clear all They were looking for Maintenance fees. Amount in Dispute: $1,500.00
Our friends did, for sure. We were still not interested. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. We bought 3,000 points for around $13K. get quotes and more. We put down $1200 on our credit card and signed the financing paperwork for the rest. We have excellent credit and I don't want this to ruin it! He purchased from previous individual owner 10 years ago. The trading power we were supposed to have with RCI was incorrect. an attorney but they refused to negotiate with him. Palmera Vacation Club. Claim it and get a lot of features. ST-36515. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. Weeks Float . They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Palmera Vacation Club Company. Points 3,000 . What is Palmera Vacation Club's Facebook? The travel club lifestyle has taken over, and for this reason, owners love their timeshare. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Check the complaint history, rating and reviews on this company. Who do I contact? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Promotional discounts and offers may not apply to all properties. We returned Like a free stay and Hilton money? Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Palmera you have take advantage of to many families and it is time for answers. These vacations are limited. All of the lies, promises, and representations are part of the scam. I suspect this goes on all the time. RCI, LLC.