Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. I will never book with this company again and I advise others to steer clear. These vermin are interested only in your money - not servicing customers. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Ferry delay compensation. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. WebWill I get a refund if I cancel my booking? I could find no way to contact other than amendment. We also ensure all reviews are published without moderation. . Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Please note: prices rise as space becomes less available. Click on a category below to reveal the related questions. Less than 24-hours or failure to show for travel. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Unhelpful Customer Service not prepared to engage or help with simple requests. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. The website is also easy to use. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Please send any questions or comments to: help@poferries.com or submit an enquiry. Kind regards, Maya from Direct Ferries. It's now a month later and they still haven't refunded me! DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. More expensive but very safe an helpful.Thank you for your replay. Dear customer, Many thanks for your review! like what ? Direct Ferries are trying it on, (with your money). By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. JavaScript is disabled. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Please don't hesitate to contact us, if you have any queries. No way of calling them. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. How we will print them is our big mystery, maybe they will work from a phone. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Made the booking and ended up feeling very happy that it was so easy. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Thank you for booking with Direct Ferries. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Eventually managed to amend the booking on the web site or so I believed. Book direct with the ferry company and not with those useless people!!!!! The reservation is only related to *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. All the above incident has been recorded with the police. saved me almost 50% of the amount I have recently been having to pay for this journey. Londra, Inghilterra, Southampton SO19 6AJ England. We are easy to contact through our contact form on our website. Have a browse through our website and use our simple ferry booking Our customer support team will be happy to help. Refund requests must be submitted prior to the product expiration date. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. I am writing to seek your support and look at this matter with sensitivity and compassion. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Ferryhopper applies a small modification fee of 6 (euros) per booking. The transaction currency used on our website is the euro (). Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Kind regards, Maya from Direct Ferries. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Please don't hesitate to contact us, if you have any queries. Add passengers: pay for additional passengers. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Booking a ferry online is cheap, easy and fast with Direct Ferries. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Point blank refused and they sent a refund without any messages to inform me. Please note that the applicable cancellation policy depends on when we receive the tickets. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Terrible service, maybe not a scam but don't use them. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Kind regards, Maya from Direct Ferries. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Please send any questions or comments to: help@poferries.com Channel View Road Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Email. They will look after you - Direct Ferries arent interested! You can't even speak to a real person on the help/chat box. For account users: To log into your account click the sign in link at the top of. Please don't hesitate to contact us, if you have any queries. I recently booked the St Malo to Poole ferry with Direct Ferries. Thank you for booking with Direct Ferries. -10 min from Costa da Caparica by car -8 min from Cova do Please note that cancellation requests cannot be made via phone. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere What attractions are near Direct Ferries? No refund will be given. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The process also differs if you have already checked in online and got your boarding card. Thank you for booking with Direct Ferries. We may also ask for additional information if you wish to change the email address or phone number you have provided. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. This is why we offered you the closest alternative available we found with the ferry company you chose. The website was setup easily and everything worked fine. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. P&O Ferries 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. 2023 Trustpilot, Inc. All rights reserved. I made reservations Cancelling a Ticket Reservation or Purchase within 24 hours of Booking You should thus make sure that all passenger details are written exactly as they appear on your personal documents. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. We often link to other websites, but we can't be responsible for their content. Will I get a refund if I cancel my booking? The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Brittany Ferries issued us with credit notes. I have booked a trip to/from the UK (from Hoek van Holland). - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Needed to change tickets. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. If youre booking a ferry with Brittany Ferries go direct! The prizes changes after you first buy the ticket. But apparently they said they have no record of it. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. No questions have been asked about this experience. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. That is why we are trusted by over 2.5 million customers and counting. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Get your BatamFast tickets to Desaru. I got the cash but obviously just the value of our cancelled tickets. 2901 Third Ave., Suite 500. This website uses cookies to help us process your bookings as well as customise and improve your experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How can this be possible. We are both english and always lived in England Direct Ferries have no phone available to discuss. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Some of the add-ons on this site are powered by. Less than 24-hours or failure to show for travel. Choose euro tunnel best service. How long does it take for the refund to appear in my bank account? WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. I appreciate that they are extremely busy atm , but find this unacceptable. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. The travel agent will stamp and cancel your tickets. According to Desaru Coasts website, therell also be a bus station coming soon. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. All the information you need on ticket changes, cancellations and refunds is here. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Dear Julliete, Many thanks for your feedback! or submit an enquiry. What terms and conditions apply on my ferry ticket? Incredibly unhelpful. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. We had the same with Qatar. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Dover You can check the status of your refund using IRS Wheres My Refund? Complete investigation into their business ethics. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Can I cancel them and get a refund? DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Please react urgently on my requests. Losing hope though Dont bother! If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Thank you. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Please note that we can be contacted through our contact form on our website. Dear Sue Sturgeon,Thank you for your feedback. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. 100% of travellers recommend this experience. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Suggested companies are based on peoples browsing tendencies. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. WebPlease use the contact form on our website to request a ticket change. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Could be a little clearer to help new customers. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Now looking forward to our up coming adventure. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Using their online form I contacted customer services, not once but half a dozen times, I received no response. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. EVER! Way better to just buy the tickets directly from the ferry companies themselves! Find out how we combat fake reviews. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Kind regards, Maya from Direct Ferries. Having help to step onto and off the boats were very helpful and appreciated. Would recommend at all cost, better buy is straight from actual company. Dear customer, Many thanks for your review! We must get on line 48 hours before ferry date to get our tickets. 2-3 Three Rivers Business Centre, Felixstowe Road. Haven't found an answer to your question? We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Direct ferries is refusing a refund even though we are in lock-down. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Booked Algeciras to Tangier Med recently using FRS. Booking was quick and easy! Anyone can write a Trustpilot review. Just as a point we had terrible problems with A ferry and will never use them again. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Dont book with this company- book direct with Ferry operator. pack jumper cables, ice scraper, warm clothing, snacks and water. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Seattle, WA 98121-3014. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. The money being shown on day 5 as having been taken by FerriesDirect. Please don't hesitate to contact us, if you have any queries. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. six hours for a journey of more than 24 hours. It's now a month later and they still haven't Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one.