Enter your gift card number in the Add a Fancode & gift code section. Buy sports, concert and theatre tickets on StubHub! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub to refund canceled events after pandemic complaints We will process the refund to your original payment method within 5 days. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Thanks SO much! You have lost a customer for life! I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Buy sports, concert and theater tickets on StubHub! StubHub changes its refund policy during COVID-19 pandemic - WKBW Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. 0. StubHub also has live chat operating 24/7. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Enjoy! I had to ask for a manager. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Find contact information here. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. I live in GA - was supposed to go to a premier league game in England in March. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Would not make an exception,to a hotel reservation I made thru Priceline. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Registered users: Log in to your StubHub account. Explain your scenario, and provide any applicable evidence. The corporate office phone number is 415-222-8400. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Reach out to customer service representatives via social media, Call the event organizer and state your case. If you have already been paid, we'll charge your credit card on file to recover the payment. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. No matter how you get them, well email you when theyre ready. Your refund will be processed to the payment method used at the original time of purchase. Solved: Refunds - StubHub Community Contact us United States and Canada. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. on 2/28 at 3:05PM Phone: 866-788-2482. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. A Personal Loan can help you mitigate losses and get back on track. Enjoy!Make sure we land in your inbox, not your spam folder. These are often free tickets the seller can relist. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. How long do StubHub refunds take? - AdvertisingRow.com And 2 hours before the game I had no listings active. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you purchased on a registered account, your credit is available within your StubHub Wallet. Let us teach you the major money lessons you NEED to know. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Can you get a refund on StubHub tickets? - ETHTrust Sellers . The clause is designed to protect both buyers and sellers. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. How do I contact StubHub customer service? - KnowledgeBurrow.com See detailed StubHub customer service rankings, employee comments and much more from our sister site. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. All you need to do is follow these short steps below: Voil! Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. How to Contact StubHub for fraudulent tickets. StubHub sellers set the price of their tickets. North Carolina United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub issuing refunds for events canceled due to COVID - The Enquirer Go ahead and file a chargeback on your credit card. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The clause is designed to protect both buyers and sellers. All rights reserved. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. JEVAR IS WHO HANDLED MY CALL. How to Request a Stubhub Refund [98% Success] - DoNotPay How to Get a Refund for All Your Tickets - Vulture Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Contact us United States and Canada. Personal Loans can provide financial relief during an emergency. Dorado, PR 00646, Metro Office Park Refund for Foo Fighters tickets? - StubHub Community I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. StubHub was founded in 2000 and its current CEO is Eric H. Baker. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Please take the tickets directly to the box office for a refund. So the funds are available but you only adhere to the state-by-state laws? To reach Customer Support call 1-866-788-2482. Danielle is the author of this solution article. How to Get a Refund from StubHub - Christian Small You can reach the corporate office at 415-222-8400. And the exact same seats they re listed and sold for a different amount sold and the payout. NewsletterDollar ScholarStill learning the basics of personal finance? Let us teach you the major money lessons you NEED to know. Listings for companies similar to StubHub: Customer service is awful. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub.com | Better Business Bureau Profile Lets dive into it right away. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. All rights reserved. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Your online site is a disaster, It does not work to apply a credit. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Get immediate StubHub support from HelpOwl.com. Harris Teeter. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Still learning the basics of personal finance? We just sent you a welcome email. / What happens when an event is canceled. Help us improve this article with your feedback. It is possible to request a refund on a purchased StubHub ticket manually. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. There you will see your canceled event credit along with a link to request a refund instead. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Reached out to customer service twice still can't list tickets. There's a class action lawsuit against StubHub from other customers who want a refund too. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Solved: Refund Request - StubHub Community They say $0.00. Georgia If you want a refund, you have 30 days to request it starting from the announcement of the new show date. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Viagogo, a tickets marketplace, bought StubHub in February 2020. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Solved: Refund in Progress - StubHub Community How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours.