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This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Now its all about Trump. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Both TicketMaster and StubHub have proprietary applications. The option of reselling tickets for sold-out shows is available. Please list the steps on how to do this. "A broker is fishing to see what they can get," Cobb said. These are asking prices, not necessarily what fans are paying to score a seat. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. The other half of StubHub users continued to see the all-inclusive prices. This tends to be less egregious than the fees imposed by the competition. and our On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Alex Murdaugh sentenced to two life terms for murdering his wife and son. Save my name, email, and website in this browser for the next time I comment. We accept credit card, Apple Pay, and 2020 Official Top 5 Review. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Doing so will bring you to the primary seller's page. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. The website makes the ticket-buying process simple. As one member said after canceling their seats this sucks!. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. They'd inadvertently bought fake tickets. Monday - Friday, 10:00 a.m. - 4:00 p.m. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. So, which of the two is trustworthy? Do you ever wish that online ticket booking was less expensive? There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Nearly every ticket will have a convenience fee added for doing business through this service. All rights reserved. I'm confused. Which among the two has an easier user interface and is easy to handle? You can try reaching out to Ticketmaster and see why the tickets are greyed out. Select the seats and have a look at all the other important details. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. I can't see my Resale tickets available to buy on the website. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). With that said, you may still find yourself dealing with some additional checkout fees. StubHub: $128 - $155. 2. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Thank you! Sign up for The Goods newsletter. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. But it becomes a "buyer beware" type market, experts said. The delivery fees are determined by the venues. The website allows you to ask questions from other users in their community and get easier solutions. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. After clicking on every continue option, itll search for the best available tickets according to your criteria. Is there any way I am able to give these tickets to the buyer? Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Sign up for the Problem message. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Remember, the receiver's email address must be different to the sender's email address. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Tap Transfer. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. Ability to view venue map. Enter the recipient's first and last name, email address, optional note and phone number. You should be able to transfer them from your Ticketmaster account. Which among the two has more payment options and offers tickets at rather cheaper prices? There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. The prices can also vary for different locations, for different states, different days, and different timings. Unable to transfer Tickets Ive sold. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. seven seven = .hide-if-no-js { Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. "Many more fans will now have. The question for consumers becomes how to know whether they're making an error before buying. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. Phone support during select hours on weekdays and weekends. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Sat, 17 Jun 2023, 17:00. Office Hours. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Privacy Policy. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Not every event will include a delivery fee. Id guess brokers who have confidence theyll get tickets. Of course, this isn't to say secondary sellers are grifters in all circumstances. So, it is considered the best competition in front of Ticketmaster. [2022], TickPick vs StubHub: Which Is Better For You? As an Amazon Associate we earn from qualifying purchases. [deleted] 4 yr. ago The prices of tickets available on this platform differ from the actual face value of the ticket. There are exceptions for US Open matches and MLB games. That means you have a much better idea of what you're paying to start with. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or The company declined to comment.) To learn more or opt-out, read our Cookie Policy. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. From the sellers side, 15% of the face value will be detected in the name of fees. Sorry we couldn't be helpful. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. Select the date of the event and tap on the option that says Find Tickets. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. Not looking for Taylor Swift? You can enter the barcode of the ticket for them to get a hold of the important details. It has tickets to book online like theatre, family events, sports, concerts, and other events. Stocksy. Ticketmaster vs Stubhub: Which is Better? 7 best ticket site alternatives to Ticketmaster. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! }. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Every sale is final from the moment of purchase. Create an account to follow your favorite communities and start taking part in conversations. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Hidden-fee users were then more likely to go back and search other ticket listings. Swift will perform more . Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. Press J to jump to the feed. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Click the Sell Tickets button or the Sell button on the app. Got a confidential news tip? Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). You can try reaching out to Ticketmaster and see why the tickets are greyed out. The Live Nation and Ticketmaster monopoly. However, you can not neglect how good Ticketmaster is at her work. CPAC used to be a barometer. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Thank you. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. [2022], Gametime vs StubHub: Which Is Better For You? I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. display: none !important; The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . The guide from the brand will help you list your ticket on the website. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Grab your Garth Brooks tickets at StubHub today. Tickets are 100% guaranteed by FanProtect. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. StubHubs website is very convenient to use. Tickets for concerts and sporting events. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Tickets for concerts and sporting events. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. In other cases, a reseller may be selling you tickets they haven't even secured yet. Vivid: $271 - $515. Required fields are marked *. We are changing the way you register and sign-in to the StubHub Community. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. TM previously allowed transfer (which is why I posted) and now transfer is not available. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Data is a real-time snapshot *Data is delayed at least 15 minutes. Season Ticket Memberships. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Buy and sell your Taylor Swift tickets today. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Ticketmaster should be able to confirm this for you. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. It also included MIT economist Sara Fisher Ellison. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Bundle up and save on concerts, live shows,. FanProtect service helps find replacement tickets if something goes amiss. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. These days, the majority of ticket sales happen online. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). We may earn small commission from the products mentioned in this post. You can transfer as many tickets as you like. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. The face value price is the one you see on the website. Not looking for Taylor Swift? Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Ticket fees are high but not entirely arbitrary. Order processing fees are another type of convenience fee. Is that normal? Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? I think weve already covered that.. We want to hear from you. . Please consider making a one-time contribution to Vox today. In most cases, tickets aren't issued until 24 hours before the event. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. Not looking for Taylor Swift? In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. They will have to create a Ticketmaster account in order to accept the tickets. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. Complete refunds for cancelled events. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. In most cases, tickets arent issued until 24 hours before the event. Why can't I sell my tickets through my Ticketmaster account? }, three one = .hide-if-no-js { Tickets are 100% guaranteed by FanProtect. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Ticketmaster Blog. . There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Should you. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Selling the ticket on StubHub is a quick and easy process. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. On the homepage of its website, you can search for the event you are looking for. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Sign up for free newsletters and get more CNBC delivered to your inbox. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thats the reason the StubHub experiment didnt work. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming.