Company number: 02366661. Please complete it in as much detail as possible to help us deal with your request. If your payments need to change, we’ll let you know. If we don’t meet this standard, w e’ll automatically credit your Thames Water account with £30 after the first 12 hours, plus £30 additional compensation for every further 12-hour period. If your water supply turns off unexpectedly, we’ll always aim to have your supply back to normal within 12 hours. To make the most of our web services, please upgrade your browser or switch to one that is compatible. Alternatively, you can arrange to fix the pipe at your expense. Company number: 02366661. To find out more please visit, Apply for a surface water drainage rebate. Having an online account means that you can do loads of things quickly and easily. VAT registration no GB 537-4569-15. You’re always protected by our Direct Debit Guarantee. We will respond to you as soon as possible. We may need to carry out further investigations, in which case we will send a response within 20 working days of receiving your request. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. 1. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Thames Water Utilities Limited Registered in England and Wales. The form below allows you to request a payment where we have failed to meet our service standard. Thames Water Utilities Limited Registered in England and Wales. Manage your account online. Other ways to pay ... Non-return of water to the sewer ; I'm an unmetered customer ; I'm a wastewater only customer ; Do you have an unusually high bill? Moving home . Thames Water Utilities Limited Registered in England and Wales. We can fix the supply pipe for you free of charge up to the point that it enters your property. Company number: 02366661. Pay by card online Paying online is quick, simple and secure. Help with a bereavement ; Moving home . We've built a brand new way to make a surface water drainage claim, give it a try! Direct debit form ; Pay by card online . © 2001 - 2020 Thames Water Utilities Limited, all rights reserved. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Download a copy of your bill, change your details, update your Direct Debit, choose to go paperless..and much more! If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. Non-return of water to the sewer ... Payment will reach your Thames Water account in a matter of hours. If you wish, you can delete our cookies at any time. Tell us you're moving . This applies to pipes up to 25m long and 50mm wide. We use cookies to ensure that we give you the best experience on our website. It looks like the browser you’re using is no longer supported or is out of date. Thames Water Utilities Limited Registered in England and Wales. Find out who is responsible for the pipework around your property If you suspect that you have a leak, please carry out a leak testand get in touch with us. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661.
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