I have had continuous headaches with them, with there non caring attitude. If you think this information is inaccurate or know of other ways to contact Optus please let us know so we can share with other customers. Transform the way you service customers. While 1300300937 is Optus's best toll-free number, there are 2 total ways to get in touch with them. I was told they couldn't change the WiFi until the NBN technician appointment in 3 weeks time and was told to call back after the appointment then they would send the modem out to me. The quality of your connection determines how much profit and... © 2020 The site isn't official. I want to change my number with Optus as I'm getting threatening phone calls my number... After the end of my phone contract(**********) then I got an **$ plan. Common problems addressed by the customer care unit that answers calls to 1300300937 include Change plan, Technical Support, Billing and other customer service issues. We've created these shortcuts and apps to try to help customers like you (and ourselves!) We obliged and followed their advice: changed the cable, reset the modem, restarted the system over ten times, still having same issue. The overseas operators are rude, can’t speak English and overcharge you. Another option is Yes Crowd — a community where you are free to ask, answer, and join the discussion. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Use the My Optus app (downloaded from Google Play or App Store) or livechat on the homepage of the official website. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. The next best way to talk to their customer support team, according to other Optus customers, is by telling GetHuman about your issue above and letting us find somebody to help you. they should have a negative star rating for them. As the saying goes "Optus dropped us". TCS, TechMahindra, Concentrix and few others where there is a high risk of contracting Covid19 virus is high already few if these contact center located in various cities like Manila, Alabang, Cubao, Quezon City, Delhi, Calcutta, Pune, Mumbai and Thane have more than 20 or 30 staff members who tested Covid19 positive and reported to work and due to which number are bound to rise as there is no mandatory Covid19 tested conducted by these contact center i.e IT/BPO/call center companies both in Phillipines and India, besides which the differently abled staff who are reporting to work in these contact center face a lot of hardship and subjected to abuse in the name of social distancing and many of these IT/BPO/call center companies in Phillipines and India are covering up the number of Covid19 positive cases and also maybe bribing the concerned in government officials to aviod mandatory Covid19 test and operating with more than 80% staffingBesides which most of high vulunerable customers face a lot hardship and delays in getting their broadband, home phone and Internet TV services restored atimes taking more than 2 to 3 weeks besides these disruption of service happen practically every week especially those having NBN, Cable broadband services and Fetch TV services despite paying their bills on time worst part when a customer ask for a speaking supervisor or a complaints specialist advisor have to sent mails to the supervisor or complaints specialist and customers have to wait for a call back from supervisor or complaints specialist which many atimes does not happen and no action taken despite the fact of customers raising dissatifaction threatning to cancel service, go the social media, Courts, Obudsman and councerned authorties, infact it looks like some supervisors and complaints specialist are really not concerned about the customers concerns and putting pressure on the advisor to aviod speaking to the customer apart from that no action is taken against the supervisor or complaints specialist for not calling back customers as promised or following up.So hope this above issues are addressed before it is to late especially in current situation when there is a pandemic like Covid19, if optus really cares for its customers and it staff working in the contact centers within Australia and out of Australia as they have a social responsiblity not to just to the citizens of Australia but other countries as well. Or take a look at the Verizon Phone Number page. While 1300300937 is Optus's best toll-free number, there are 2 total ways to get in touch with them. By using this, it is possible to remove the network lock from the devices which are sold by the Optus and are locked to their network. Customer service does not exist. Just cannot understand does optus not care or have the technology to service the customers better but also protect the staff working in contact centers within Australian shores but also other ofshore contact center in Phillipines and India by giving a work from home option for the staff working in these contact centers eg.
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