To use a standpipe on our water network, you must have a licence and hire a metered standpipe from our service provider, Aquam. We use cookies to ensure that we give you the best experience on our website. Thames Water Utilities Limited Registered in England and Wales. Company number: 02366661. When we’ve received payment or have been provided with a security, we’ll apply for the appropriate traffic management permits and carry out the connection works. an approved Thames Water meter is installed, the details will be forwarded by us to the open water market, where a retailer will be assigned to you for billing purposes. New or replacement water supply . Thames Water Utilities Limited Registered in England and Wales. To find out more please visit, The period for which the licence is required, Only metered standpipes issued by Aquam will be authorised to be connected to our network. Lines are open Monday to Friday 7.30am – 5pm and Saturday 8am – 12pm. Thames Water Utilities Limited Registered in England and Wales. Company number: 02366661. Method of connection can add time and cost. Thames Water is the UK's largest water and wastewater services company. If you wish, you can delete our cookies at any time. Annual standpipe rental is payable in advance - other lengths of hire period will be invoiced retrospectively, All standpipes will be fitted with a back-flow prevention device in the form of a BS6282 double check valve, Water from a standpipe should not be consumed or used in food preparation, All fire hydrants in public streets and highways are our responsibility, Please report to Aquam on 0844 381 4909 if you have faulty or leaking equipment, Charges will apply if you are found using a standpipe without permission, We reserve the right to tell you not to use any specified hydrants, where necessary, due to operational needs or in event of a drought, The fire services have direct access to fire hydrants/standpipes and can use them free of charge for firefighting and training purposes. VAT registration no GB 537-4569-15. Please see Section 7 of our Charging arrangements for new connection services for more details. New or replacement water supply . It can take several months to get permission. Surface water is rainwater that falls on to your property and runs into the public sewer via guttering and drainpipes. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. To find out more please visit, Charging arrangements for new connection services. Open page menu Domestic and small commercial . It can also be water that drains into the sewers from outdoor activities like car washing. Man-entry surveys may be required to determine the line, level and condition of the sewer. Heavy rainfall or emergency work could also delay this. It looks like the browser you’re using is no longer supported or is out of date. To find out more please visit. The consent to carry out the connection will then be issued. Most properties are connected to a surface water sewer or combined sewer, which is why we charge for surface water drainage. New or replacement water supply . Apply for permission to undertake the connection works, We’ll connect you if we feel the connection is complex or dangerous. If you wish, you can delete our cookies at any time. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Connecting directly to a trunk or chemical sewer can be complex and dangerous. Trunk sewers collect the flow of sewage from local sewers, rather than individual properties or developments. Licence charges are payable in advance. Where a discharge is a mixture of trade effluent and domestic sewage, Thames Water will determine how much of each is discharged and apply charges as appropriate. Company number: 02366661. Site restrictions may affect us making the connection at the required time. In addition, a fixed charge and volume charge for wastewater services as detailed in Section 2 are also payable. VAT registration no GB 537-4569-15. How to get a quote ... Thames Water Utilities Limited Registered in England and Wales. Company number: 02366661. Aquam have offices in Uxbridge. Where a connection to a trunk or chemical sewer is necessary and you are unable to find an alternative sewer or method of discharge, we’ll carry out the work ourselves under Section 107 of the Water Industry Act 1991 (‘the Act’).
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