Yesterday's order didn't go through so now I have two pending Amex payments. Note: Only an Account Owner or Account Manager can request that a pending order be removed. 1. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Press question mark to learn the rest of the keyboard shortcuts. The main router is a WiFi . I was wondering why I had not received notification that the phone had shipped. So in order to get a "filled" tank you will be paying around $60. Verizon Cloud Login is used to access Verizon cloud storage. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . I have a message on my Verizon account saying I have until October 13 to verify my order. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Then received an email from VZW at 7:31 pm saying "Your order is currently. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Overall, there are a few different reasons why your Verizon order might be pending. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. Get up to $500 when you. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. However, most of these issues can be easily resolved by contacting customer service or by providing additional information/clarification to them. I ordered through Verizon so I would assume I would have to go through them. I uploaded all relevant documents when I ordered Fios two weeks ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Thanks again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. Plus, get iPhone 13, on us. The app keeps telling me to "take action": "To process your order, we need you to take action. I am having the same issue and nobody I have talked to from Verizon has been able to help. You must be signed in to access this part of the community. JavaScript is disabled. 2. Details: Your service can be suspended between 30 days to 9 months. I engaged with the rep through chat since the phone wouldn't connect to a live human being. I had an in depth conversation with them about this issue yesterday. The reps said it was fine on their end, multiple times, but I didnt trust their system. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. First, try checking the status of your order online. Started and stopped a couple of times. Go to the Pending account changes page in My Verizon to remove or cancel an order. The same thing is happening to me what should I do. It may be prudent to await this in store delivery. but my new order is giving me the T&C orange bar again. Appreciate the quick replies. These orders require further review by our Customer Care Team and is completed within one . Please check your Private Messenger Inbox for a message from a Verizon Support agent. I figured Id get screwed out of the promotion if it got canceled. One reason why your Verizon order may be pending is that they are waiting for a response from your bank. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". I placed my order on 9/10/2022 and everything was normal until 9/16/2022. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. 3. At this point don't think my phone is shipping by 10/22. Order on hold - Verizon Community My order is on hold and I called Verizon said they needed more identification i sent that in on a link they sent to my email and it is still on hold Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals All seemed well as I entered my cc pmt info while on the phone with the rep. He said, "ok, that should do it" NO, it didn't work. Correct answers are available for this post. and our During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Business Sign in. Privacy Policy. No issues. If that banner shows up on your order then you are fine. Apple has already said they were giving people a week to sort out their orders before cancelling. Check your email you prob have a fraud check. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) Visit the store Head to the store and pick up your order from your selected pickup method below. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. This includes the time it takes to ship the device(s) to you and activate your service. The order went through and I got a confirmation email right away. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. Pick up your online order at a Verizon store FAQs Have a phone you love? Fraud dept phone number is: 888-483-7200, option 3, then option 1. 10-28-2022 06:35 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 653. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Online only. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). Maybe thats whats going on? New comments cannot be posted and votes cannot be cast. When I called support I could not get through to a person. I uploaded all relevant documents when I ordered Fios two weeks ago. Go to verizonwireless.com and log in to My Verizon. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Received an email notice to finish my purchase a couple of hours ago. Same thing herea day later it now doesn't display that and says backordered with the expected ship date. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Have a phone you love? If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. Last night I started a line with Verizon and ordered a used phone through them. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Thank you for being a Verizon customer! Holding my order. Lastly, there could be an issue with the billing address associated with your account. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. He kept saying I wouldn't be able to track it until 24 hours. When you sign up for a new Verizon account, youll be asked to verify your identity. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. This can be done by providing some personal information, like your name and date of birth. They deliver free, usually the next day. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Other reasons include issues with the shipping address or billing information. Nope, the T&C bar is gone. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Make a one-time payment. At this point, I may have done all I can and just have to wait it out. You can also contact customer service for assistance. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. My original ship date was 10/22 doubt it will be shipping by then. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. If youve placed an order with Verizon recently, you may be wondering why its on hold. If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. First, all orders are reviewed for fraud prevention. According to Texas High School Football History, Amarillo is No. Was supposed to be delivered on 9/30. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go to verizonwireless.com and log in to My Verizon. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Shout out to Silvester, you deserve a raise!! You will receive a confirmation email when processing is complete and your . Can anyone from Verizon contact me? I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. With select 5G Unlimited plans. Checked the Verizon app and the "order is on hold".so I entered pymt info again. They want to verify your identity. Spy on Someone's Verizon Text Messages. Keep me informed what you find out if you could and I'll do the same. Thanks, everyone, for your helpful responses! But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Youll likely need a copy of your id and a utility bill(gas/electric). I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. The app keeps telling me to "take action": "To process your order, we need you to take action. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. The seller may need clarification on the shipping address, payment method, or other details of the order. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Check your email When your order's ready, we'll email you and hold it for 4 days. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. 256 gb iPhone Pro, Sierra Blue. Cookie Notice And in the process, they mess up the order the second or third time in some cases. Looks like they were correct that it didn't affect our order. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Re: Fios order on hold, moving very soon. Open the Verizon Cloud app. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. It may not display this or other websites correctly. You can find out if a text message is encrypted. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Wondering if anyone knows what if anything I can do on my own tonight. If you still need help, you can contact Verizon customer service for assistance. And when I did the reorder they did not add any trade-ins. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. If youre having trouble with your order, the first thing you should do is check the status online. Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Average processing time is 3 days. One was the iphone 14 which we knew was backordered until November 18th. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. In the meantime, customers are advised to check back later or try again later. The whole process shouldnt take more than a few minutes. 4. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Have a phone you love? I just put in a new order, even though that meant pushing my iPhone 13 back. I am moving within this upcoming week, and I am worried that I will not have internet access. Create an account to follow your favorite communities and start taking part in conversations. I have zero trust in Verizon at this point. Get up to $500 when you. The post goes on to say that if an order is placed on hold, the customer will receive an email from Verizon explaining the situation and how to resolve it. Place your order online or on the app for pickup. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Have a phone you love? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Response times may vary and may be delayed at this time. Any normal person would have moved to another provider (AT&T) in my case. Same thing happened to me. Press and hold the power switch to turn your device back on. With select 5G Unlimited plans. Message 2 of 2 (553 Views) On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). What is the best way to take action? Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. Verizon customer now for 17 years but just about to end! Remember my username. Thank you. If youve ever placed an online order only to receive a notification that your order is on hold, you know how frustrating it can be. And guess what?!! It generally takes around 2-3 weeks for Verizon to process an order. Press and hold the power switch until you see the power settings. From the top of the page, hover over Support and then click Order Status. bloomberg 111 63 r/ATT I have a net10 samsung sch-s738c phone. About 7:30 last night I get an email from my bank saying a charge had been flagged as suspicious. Download Verizon Cloud today and make the most of your digital memories. Lesson learned. My online account states order on hold despite email telling me phone was rescheduled for delivery from the 1st to the 8th of October. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It still says on hold after doing all that. One of the charges is for $909 and the other is for $199 without any cost explanation. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. Get up to $500 when you. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. Stores your username on this computer. This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. Do I tell them my phone number or will they send me a code to verify my number. This is a huge issue and I need help ASAP. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. 2. It allows you to create up to 100 different ways to scramble letters for any word. On-hold music can help reduce hang-ups, especially during long waiting periods. Newbie. The person he spoke with said that they couldn't get the order to open up that something was wrong. This can happen if youre using a new credit card or if there was an error with your payment information. My order status page says the order is "on hold" and that Verizon needs proof of address. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. I placed an order for two phones. Our team will be able to tell you more once they investigate further. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Get up to $500 when you bring your phone. If everything checks out and your order is approved, it will ship as soon as possible! Anyone has similar experience with me? Thank you. The other phone was an s22 ultra which said it would arrive by November 1st. Welcome to /r/Verizon! There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. This never happened. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. Is there anyone from Verizon who reads and responds to these messages? Have a phone you love? 3-inch touch screen on this Googl. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Click on the "Power Off" or "Restart" button. Stores . Once youve provided this information, Verizon will verify your identity and give you access to your new account. For more information, please see our Normally if you are not exchanging a tank you will be paying full price for the tank (~$40) and then the local cost of the propane fill (~$20).