marta mobility customer service

Today, everyone at MARTA has access to our MARTA Employee Self-Service application. 2. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. TDD or FIRS: 1-800-877-8339 . illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. https://pass.itsmarta.com/Account/Login. MARTA is diligently working to fill these positions as soon as possible and we have. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. The customer cannot depart earlier than 4:00 PM. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Bus times vary by individual route, so be sure to check the schedule for your specific route. Mobility Fares - MARTA Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). The operator will not carry packages through the door. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. 5. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. No commercial or large-size carts, or dollies unless collapsed. Scooters are often unstable on lift equipment. Where can I purchase bus passes? Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Name, address and telephone number This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. 2. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Customer zip code, which is the password to access the automated system. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Everybody needs their own. Disruptive, harassing, or threatening behavior is prohibited. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs The CCR will make every effort to accommodate requested pick-up or drop-off times. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. All future replacements are $5. Indicate the type of mobility aid used, and if the lift is required. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Click hereto access the Mobility Reservation System. MARTA and MTM's Contract for Eligibility Assessment Services The lift can only be occupied by one person at a time. Operators cannot make change. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Breezecard.com A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Regular Breeze Cards are not accepted for Mobility certified customers. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. . Mobility Fares - MARTA Customers are responsible for providing access to gated communities or secured complexes. *Unlimited rides for consecutive days beginning first day of use. The application allows for the following online: Employees can view and update personal information, submit . Partnership Program. Also, only you are allowed to use your Reduced Fare Breeze Card. view details. MARTA Customer Experience. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. . If a card has been confiscated due to usage by any unauthorized property. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customer Name (first and last) or Customer Identification Number. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. At a Breeze Vending Machine in any MARTA rail station. To request an alternative format, please call MARTA during normal business hours at. Riders' Advisory Council; . About MARTA. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. MARTA Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The fax number for Mobility Eligibility is 404-848-6900. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility | Atlanta, GA | GatherMS May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. . MARTA Interview Questions (2023) | Glassdoor Visit our MARTA Mobility page to see the qualifications for this service. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Cobb Transit Service: CobbLinc | Cobb County Georgia Five Points Lost and Found Office is temporarily closed. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Customer Service. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Accessible Services - MARTA (Across from Lindbergh Center station) Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA Mobility Guide - biz.itsmarta.com These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. MARTA has the right not to issue a replacement card. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station University Program. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. A requested trip time may not be available. It's part of making MARTA a transit system everyone can use. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Click hereto learn about MARTA's Travel Training Program. Customers may also cancel via the MARTA website @ Student Program (K-12) Group Discount. The application has two (2) parts (A & B) and is the first phase of the process. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Riders' Advisory Council; MARTA HOPE Program; . Customers with schedules that require frequent changes are not eligible for subscription service. MARTA Mobility Guide - services.itsmarta.com University Program. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Customer Service. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Should an application be denied, the applicant has the right to appeal. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. 1. You may also e-mail: For more information, please call Customer Service at (770) 427-4444. Local, Express, . When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. to request that an application be mailed or emailed to you. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. The customer may write a letter requesting an appeal to: MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Learn more about bikes and MARTA. Customer Guides and other written materials are available in alternative formats. If known, nearest cross streets and easily identified pick-up points. Accessible Services - MARTA MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Lost Item Inquiry Formfor lost items. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority for any inconvenience. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation MARTA Mobility. MARTA 404-848-5000 . Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Please contact If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Mobility Fares - MARTA Subscription service can be suspended for a maximum of thirty (30) days. MARTA's Fixed Route services include bus and rail transit services. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Call 404-848-5000 and start your Balance Protection. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA - Metropolitan Atlanta Rapid Transit Authority Atlanta, GA 30324-3330, Via Fax: MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Customer Service. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Wheelchair brakes must always be locked while on the lift. The goal: make life simpler for all our employees. If you were issued a permanent card, your eligibility expires three years from the date of issue. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Please indicate if no return trip is necessary. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Day and time of experience Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Conditional eligibility (some trips). Please be advised MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Service cannot be provided earlier, later or on days when regular MARTA service is not available. A $5.00 replacement fee will be charged for all subsequent replacement cards. Customers may travel with one companion. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Customer Service. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA Customer Experience. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Weekday: 4:45 AM - 1 AM; . Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). MARTA Customer Experience. Accessible Services - MARTA To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. 2. MARTA Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. You willstill have the optionof goingintovoicemail. Rail stations have both elevators and escalators. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA Reduced Fare Office 2424 Piedmont Road, NE Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Using tobacco or electronic cigarettes or vaporizers is prohibited. Please complete the Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station