Our donation attendants are trained to know what we can and cannot accept, and will help guide you to other possibilities for donations we cannot use. Goodwill is a ripoff. I respect the return policy but I want to tell something is not fair for buyer, especially electronic. Where is the logic in any of that?? I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. They were so rude. People shop here because they don't have the money to buy new, and yet you throw whatever is donated into your shelves not knowing if it works or not. After this I'm getting on Yelp . The lady I spoke to said I could get a refund for my items. Goodwill needs a new name Badwill for PROFIT Only. My legal states that it is illegal for gift cards/monetary credits to expire. Old used shirts. When asked to downate after buying something to the rounded up amount, I do so. 10600 Springfield Pike If I bought a VHS Player and it ate my favorite VHS Tape, you'd better believe I'm bringing it back to that store and heaving it across the store until I get my refund. Several of the items were bedding items. There are three variants; a typed, drawn or uploaded signature. Found a small child's bookshelf and a crib in box. Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. Quickly move out of the way when you hear "Cart moving.". Copyright 2012 - 2023, ReturnsAndRefunds.com. Decide on what kind of signature to create. How could you guys sell broken items saying it was tested and will refund your money back if it is not working. I washed the items only to pull them out of the dryer only to see the one with paint on it. I believe that somewhere down the line these chain of stores have forgotten their purpose in this world..For a non profit organization that runs off of 100% donations for the means of helping the unfortunate people of the world to extremely pricey merchandise rude associates very informative associates extremely ridiculous return policy..NOT TO MENTION WHAT I JUST EXPERIENCED..I AM LIVID..I am standing in line waiting to check out and the gentleman in front of me was a HOMELESS VET who had a voucher from another organization trying to help the unformated which should have never been exposed to such things in life after risking his life for this pathetic greedy country but he is trying to buy a coat on a voucher and this lady at the register really had enough NERVE to tell him that the coat he wanted was not available on a voucher..ARE YOU FREAKING KIDDING ME..YOU ARE GIVEN THIS COAT AS A GIFT NO COST TO YOU SO WHY THE HELL CANT HE BUY IT ON VOUCHER..I will never donate or purchase anything from these greedy ass people..I bought his coat and ripped the voucher up and handed it to her.. THAT WILL BE MY ABSOLUTE LAST DEALING WITH THEM.. They refuse to give me my money back! Not everyone can try things on in the store, or use in-store credit. Answer some questions about your business practices. These items are known as non-returnable items. Anyone have an answer? Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? Proof of purchase is defined as having the original receipt for the item being returned or exchanged. That's why you sell broken stuff all of the time. What A Corrupt Business And Corporation. I am sorry to hear of all your bad experiences. The new store on Shelbyville is "new" and clean. What is the protocol for tax breaks on donations? They did not let me return them. this is the goodwill in jonesboro st. Mcdonough georgia. Guess what. In addition, there are no expiration dates for a gift card. Once on the original product and again when you use the in store credit. What happened to the return for electronics? When I expressed my surprise of "an expiration date" the cashier even said "I didn't know they expired either". When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. Good job guys!!! 20 might not be a lot to some people but for me with a family of 4 during these times every bit counts. Dissatisfied Customer. Lumberton NJ. The amount they take from your account is tied to the order-id. So we continually refresh our racks and shelves keeping product selection extra fresh. A phone will work. I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! This card can be used at any Goodwill Store & Donation Center in the following counties in Southeastern Wisconsin and Illinois. Needless to say only one of the two pairs fit me comfortably enough to wear .they were priced at $25.00 as were the other pair of 13 'a. You shouldn't sell broken things and not allow at least store credit on them. When you find out it doesn't work the same hour you purchase they still will only give "store credit" what a racket! I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. they wouldn't even look at my receipt because they didn't care nothing was going to get them to own up to their "once said" policy. It's up repairable since it is silk embroidered. Now of course I lost the damn thing. I purchased some items on July 29th 2020. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. They were very ugly the way they had a,"oh well .sorry about my luck attitude . Goodwill is from the people and for the people. They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. He quickly replied "No" this person was to the point and made it clear to me and many other customers of their policy. I then have the next couple of weeks (at my G'will store) to look for something else to buy. I just bought a shirt as a gift. My legal states that it is illegal for gift cards/monetary credits to expire. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fees. The founder. It is a non-working charger that should never have been placed on the shelf for sale in the first place. How can it be legally and morally right for a store to be able to sell the same item twice at my loss ? Prices are sometimes higher than in the store and refund policy is ridiculous. I purchased a DVD player and found out it didn't work! Each month the Consumer Safety Product Commission sends Goodwill the latest recall notices. I called the manager and after I explained my situation I was told to bring it back in. I told him this business is a scam I will not shop at Goodwill again. I tried to return them the next day, and was told by two people, in a snotty manner, that was not their policy and I could only have a store credit. I will never shop there again. I was told I could RETURN the items within a week with the receipt. +++ Please have some games about top spender winner weekly and monthly. I had literally just been to Target, which is across the street, and all of the dressing rooms there were open. Once you pay for the product, you will not be able to return it. So I understand good will's return policy and that they all their clothing they have what they called double marked or double tagged. 9. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. Why prices in stores keep growing? Everything you get is donated! You All Are Getting The Stuff For Free, Dam! Or maybe now is the time to move to Salvation Army. Then, one of the items had not been rung up properly and wasn't on the receipt. Goodwill accepts clothing (which is the most popular item from donors), household items, electronics, and retail inventory.. I bought an electrical item that didn't work and it was the 7th and last day for the return. Unfortunately, Some of the new pieces I did buy did not fit. This may get their attention!! Just follow these steps: At Step 1, select where your Return & Refund Policy will be used. Return Policy: Defective electrical, electronic and mechanical merchandise may be returned within 48 hours for store credit only. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. Yeah I just got back on my bike ride to the goodwill to return a pair of size 13 tennis shoes that were one of two pairs of size 13 shoes for my self . And the Manager was rude TO A 60 YEAR OLD RETIRED GRANDMA IN FRONT OF HER GRANKIDS,,! So my experience with Goodwill and their return is they are full of it they try to charge me a $55 restocking fee on an item that I paid $30 for it which is not a sale item I just wanted in store credit but they wanted to charge me that the nominal fee their nonprofit organization yeah right give me a break they try to charge now they used to be very good and all their sales you still go to Goodwill and used to get a deal you can bet your clothes you can get on a low budget somebody who doesn't make a lot of money but now I'm sincere in the new times they go online and they look at the new price and they try to charge you a new price for donated item that's already been used they are absolutely out of their mind and outrageously and their prices I can't believe that more people are complaining about how high their prices are to them this is my opinion but I stand by it that's why I don't shop there anymore there you go, Badwill is a Ripoff Visited several Goodwill stores last week on my day off. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit. Wrong. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. I bought clothes for my aunt. I've NEVER been spoken to in the way I was today. NO Returns. I felt I was inconveniencing him. I just wanted to exchange them for another pair of shoes. I shop Goodwill almost everyday, back home in Arizona. Donation Methods. No returns on sale merchandise. (20 seconds or more with warm soapy water). I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. All merchandise is sold on a first-come, first-served basis. I want to start by saying I am a longtime GW fan. I won't be shopping there as much anymore.F. We hold items for 30 days, if the item is not picked . Choose My Signature. Answer was "No" buy as is. Because Goodwill didn't research it enough to find out what the true value was! I was told there was a three 3 day limit in their return policy. Example: purchased two collectable figures a day ago only to find on line that they WAY WAY WAY over priced the figures. Are returns supposed to be this way? There was no Return Policy posted anywhere in the store, and I was never informed of this policy when I made my purchase. he still kept saying until I have to ask him to stop and get over it. Before doing so i ask manager if it were to leek could i bring back for tefund. I'm so angry and disappointed. Just One day after purchase and was told. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! Since you've made a decision in favor of business, my Charitable round up will go elsewhere. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. Thank you. You buy something there in good faith it works. Brought it home but it did not fit my iPad. Developing a Written Substance Policy . So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. the most important things that hurt my feeling the most is the words from manager (I mean the way he talked to me). Simply request an exchange by visiting the Goodwill store. That doesn't make sense to me*. This is a blatant scam to hide the broken items. The Goodwill Store of Seymour TN surely doesn't know what they are doing and contradicts your policy regarding returning of merchandise. Each purchase gives you another stretch of time for shopping with each "new" credit slip. The law does not change the fact that donors continue to be responsible for valuing their donations and that they may be able to deduct the value of those donations if they choose to itemize on their taxes. Source: IRS Donating Guidelines Goodwill should also return the original receipt to the customer. If you can't try on clothing then cash refund is appropriate when you paid cash. Items must be returned to the location where they were purchased within 14 days. What a pathetic performance!!!!!! These sales are a significant source of revenue for Goodwill. This is why I love Savers. Seems like that would expose the item to more germs/virus than letting people try it on there. Return Policy We offer a store credit on certain items if the items are returned within 30 days of purchase and accompanied by the original receipt. Due to her mental state,I don't think she realized anything to begin with.. Maybe Goodwill needs to call the return policy merchandise exchange and not credit. You can return the product within 30 days from the purchase date. I bought at Goodwill because I was never able to buy at regular stores for full purchase prices. She apologized but still couldn't help me. It's not a return, it's a credit. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. Sooo. the Goodwill in Fayetteville TN told me they don't do refunds at all or exchanges anymore. Shame on you Goodwill for being greedy and self-serving. I will never donate to goodwill again. Just bought a WHOLE pc from goodwill. Talk about ripping your customer off. you expect a refund. I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. I happened to look at the receopt, and it said "All sales final". I take back and you say sorry for refund or store credit. Go Goodwill for being a freaking disgrace. I would NEVER shop a Goodwill with a no return policy. I will be pitching a fit when I take it backalso the car vac that doesn't work.I go regularly for a booth I have, but this has me beyond discouraged with them. This was the store in Lexington, TN. The main priority of the goodwill is the safety of the customers and therefore they closed their store for some time due to this situation of covid-19. Going to go throw it in their parking lot in the morning. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_6',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_7',101,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0_1'); .medrectangle-3-multi-101{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. He said it was "against regulations"! Terrible customer service. They are out to help people. We went to the store in Citrus Heights, Ca. All 3 locations know me. It's just that easy for me. Let me let you in on somethingEVERY store provides jobs. I love thrift shopping. Ye, I spend A LOT, but return ALOT as well. These prices have been carefully researched over a period of years and reflect the current Fair Market Value of each item listed. When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. Goodwill Industries is famous for bringing hope to communities and individuals facing challenges. Why do we have to pay taxes twice on used items? Goodwill stores are a haven for thrifters and those who just want to score a good deal. Ughh! If you have bought a product from Goodwill and are not satisfied, then you can easily vail the goodwill return policy. $12,950. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. From now on I'll go to the older store on Brandt. They have lost my business. I even told them the internet states that I could get a gift card for the item (store voucher) I had the original receipt with me. Asked the Manager to test, she said no need because all items are tested before. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. I was floored to hear that!! The donor is asked to fill out the receipt with an itemized listing of the donation items, if they plan to claim it on your taxes. I know one thing they need to have a thing up in the store say that. I thought it was only store credit, but the receipt states otherwise. I recently went to a goodwill and I was the third person within an hour to be charged for items I did not purchase. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. They said they have a no return policy. Goodwill clothing online purchase returnable to local Goodwill Store? No open dressing rooms? I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. It is not the customer fault you had 1000 of old television and If it doesn't, you're out of luck. Only allowing returns on clothes is unacceptable. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. They said no and were treating me like I was crazy. Response-we need to make money too. Follow the step-by-step instructions below to design your printable goodwill receipt: Select the document you want to sign and click Upload. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. The goodwill calculation would include deferred consideration of $188,679 being $200,000 x 1/1.06 1. The manager said Goodwill paid for the next door. I brought it back and was told that I would only be able to get in store credit. The following items ARE eligible to exchange for store credit: Clothing Shoes I don't understand why you can return clothes but nothing else. Can I exchange my men suit I bought and never wear 1day, I bought 3 pairs of shoes. I was not able to get store credit unlike their own store policy states. If you are unhappy or not completely satisfied with a product you purchased from Goodwill, then you can return it. If He/She is mad the prices are marked up. Goodwill said the threats appear to be directed at a particular store in Stark County. They should put notice of their refund policy on the door or by the check out register. At Least Continue To Let Customers Exchange Something, You're Not Losing Anything But Another Customer Due To This Policy Change. While the new law did not affect returns for businesses or individuals for the 2017 tax year, it does change a number of tax provisions for 2018. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. If you aren't for any reason, you may return . I'm vacationing in New England. Serving Marion, Delaware, Union, Crawford and Morrow Counties in Ohio. So beyond frustrated, that's $30 that went towards absolutely nothing. If I would had known that I could not have use it when I got home, maybe I would have spent it when I was there. I've always had a great experience with Goodwill. Just follow these three steps! Customers are allowed to stand in line by maintaining the appropriate social distance. Especially Electronics. Hope the can take back the shirt (I didn't try on) and the fake Philip Lim bag. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. I purchased a Panasonic DVD theater system for $99 dollars and a Sony Camcorder for $25 dollars and was told by the cashier that I could return items within 24 hours if it did not work. Job Club Upon arrival the manger ( a different lady), said I could not get a refund. Plugged it indoesn't work the damn motherboard is fried. You do not refund money, it disappoints and suffers many customers. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . We returned the very same items we'd bought- no cheating or switching out. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. Isn't Goodwill, Goodwill? I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. Original hanging tag or sticker must still be attached to the item. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. Unpriced items will be reprocessed at an undisclosed time. Goodwill of Akron closed all of its stores in five counties after threats were received Tuesday at some area locations. So before purchasing from Goodwill, make sure you want to buy it. Most I kept but had no problem getting in store credit for the ones I returned. Note:no signs displayed to inform public. So I am out 200.00????? (With tags still attached) When I tried to return them the next day the lady told me there was no returns. I feel robbed and should receive the money back on my CC. Thursday I purchased a sofa for $70.00 and I left it there till I could return the next day with my truck. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. However, you cannot request an exchange for an unidentical product even if it has the same value. I knew if he has to follow policy, just please do not show the words and action that you did not care about customers' money. And yet all of Goodwill's dressing rooms were still closed at this store. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. Never buy, Goodwill sucks big time. Never round up your purchase---it's a joke! I think some people get confused as to what that means. I needed a de humidifier At least within 7 day period. I am disappointed with this explanation. Such is a disrespect to clients who support Goodwill's mission to support people with disabilities. I go to goodwill and they offer instore credit only.wtf you don't have any other 500gb cpu and im not paying the SAME price for a 250 gb. I won't be going back there anymore. How much is the CEO making? I also noticed that the prices are getting to be ridiculous for donated items! We're not upset with the checkout person who maybe was rushing and did their best. Then they have the nerve to put a sign up not to open the packages up. Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. Today I was going to buy a ps3 for 80$ complete trash it didn't work. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!!