These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. . As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. It is your responsibility to login to your Patient Portal account and read the messages promptly. A link to reset your Patient Portal password has been sent to. For questions on those practices, please consult your healthcare provider/institution. From here, you can set up access via preferences for those you are a guardian or caregiver. Cookies are used for system performance functionality. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Select the message type from the dropdown options based on the topic of your question. How do I turn biometric authentication on/off? The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. QuickPay Portal by athenahealth Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Where did they go? How do I know which of my family members data is being shown in the athenaPatient app? Collect more of what youre owed faster with services that support billing efficiency. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Deliver quality care more easily with support that lets you focus on your patients. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). How do we typically use or share your health information? Please notify us immediately if you believe the security of your Portal account may have been compromised. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. The patient portal now exists in Spanish. You can ask us to correct health information about you that you think is incorrect or incomplete. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do we typically use or share your health information? Maximize your revenue by collecting more of what youre owed, faster. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. It is your responsibility to login to your Patient Portal account and read the messages promptly. To do this, you must create a password for your account by clicking the. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You cannot permanently delete sent or archived messages. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. You have the ability to accept or decline cookies. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. This information may include: your. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Ask us how to do this. This error occurs when there was an issue during the login process. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Click the desired form. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Join us in creating healthier futures for us all. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Example: We use health information about you to manage your treatment and services. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Click the desired message in your inbox to read the message. When you click the. How do I manage my saved credit and debit cards? This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. What if I'm unable to access the Patient Portal? Why can't I delete my sent and archived messages? None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Patient Portal - Athenahealth Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. If you don't agree, don't use the Patient Portal. You can find the feedback form under the Profile screen. Example: We give information about you to your health insurance plan so it will pay for your services. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. . You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Features and services. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. You agree not to use Patient Portal to post or send or post any illicit or offensive material. A convenient and secure way to deliver virtual care to your patients. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Select an available appointment from the calendar. Patient Portal | athenahealth Login & Sign Up | CHAS Health For the best experience when using our site, please update to the latest version. Surpass your goals with the support of our expertise, technology, and data-driven insights. The Portal is not intended for use by anyone outside of the United States. From there, you will see an option labeled Linked Portal Accounts. We will say "yes" unless a law requires us to share that information. Athenahealth - MyCare We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. It looks like you are using an outdated version of your internet browser. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. We are allowed or required to share your information in other ways . You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. It is at your practice's discretion to allow online appointment scheduling. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. This website uses encryption software. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. These messages may contain information important to your health and medical care. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This can occur when the data systems are undergoing maintenance. If you tell us we can, you may change your mind at any time. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Cloud-Based Healthcare Products & Services | athenahealth Clicking Feedback will bring you to a survey form where you can leave feedback. If you tell us we can, you may change your mind at any time. Follow these instructions to reset your password. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. How soon can I expect a response from my provider? Improve your performance with the support of the largest connected network in healthcare. Make a quick and easy payment online using the QuickPay Portal. Your use of the Portal after we make changes is deemed to be acceptance of those changes. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Explore our global offices or find the one closest to you. The Practice Entities have no control over the security or privacy practices of these external websites. The Patient Portal is an online service that provides patients secure access to their health information. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The Practice Entities have no control over the security or privacy practices of these external websites. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. The Patient Portal is an online service that provides patients secure access to their health information. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. We were unable to save your data. You may request a Patient Portal account for yourself. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. When you see this error, a problem has occurred with the app loading your data. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. If you are experiencing a medical emergency, call 911. This will bring up a detailed view of the results. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You can ask us to correct health information about you that you think is incorrect or incomplete. For current customers with athenaNet issues or who are seeking support. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. All communications between you and your provider's office are carried over a secure, encrypted connection. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We typically use or share your health information in the following ways. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. When an appointment is available for check in, you will see a button next to it labeled. How do I edit how my contact preferences for different types of notifications? athenahealth reserves the right to make periodic updates and revisions to this Policy. You can ask us not to use or share certain health information for treatment, payment, or our operations. If you need to speak with the office sooner, please call the office directly. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. All other Portal support requests (e.g. Start by clicking the button below, and logging in with the email and password you already use.
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