Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. A: You made me laugh, thanks! Using Clipper | Clipper We do allow walk-up day-of guests to purchase tickets if space allows. County Connection. You can use them to load and reload cash value and passes and take advantage of any available transfers. Choose your payment method and complete the order. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. "It's overwhelmed our ability to process the applications." Roadshow. What if I buy a new 31-day pass before my current pass expires? You must apply for an RTC Clipper card in person at a participating transit agency. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Key Clipper information translated to Chinese. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Choose to stay logged in or to log out. What happened to my order? Weekly and monthly passes are not available. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. All discounts are set up in advance through Clipper. Contact your programs administrator for instructions on replacing a card. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. PDF CONNECTION (RTC) Clipper Discount ID Card For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. There is a 50 cent surcharge per trip for Blue tickets. We offer a variety of discounts as outlined here. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. learn more. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). When will I be charged for my Auto-Reload value? Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Why not? 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There are no discounts available at the BART vending machines. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Key Clipper information translated to Spanish. Learn more about required travel documents. Complete the form below and a dedicated account manager will be in touch. What's the difference between cash value and BART high-value discount (HVD) tickets? Select machines accept credit and debit cards. Clipper is a regional transit card that can be used on all transit in the Bay Area. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. When I tag my card, what do the beeps and lights mean? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Use your Clipper card on all Bay Area transit systems, including Muni. To find out more information about replacing an RTC card, please visit 511.org. 877.878.8883. Log in to your account to add a Backup Payment method. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. How does Auto-Reload work with monthly passes? 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Im so glad that I dont have to go into the office the last two weeks. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Try tagging your card again. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Yes. You can also order value at the same time. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Fares are based on distance traveled. But if you tag off, Clipper will return the difference of $6 to your card. This might take a few seconds. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Please have your vaccination card or a photo of it ready in the event you are asked to show it. YES! 2,123 Reviews. What happens if my transit benefit order will exceed the $300 cash balance limit? This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Limited-use tickets are not available on phones. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Picking up your value means loading the value on your card after youve placed an online or phone order. You can use Clipper cards on all Bay Area transit agencies. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Find your service: AC Transit. Many transit agencies offer some type of 31-day pass for your convenience. Please visit theGovernment of Canadas websitefor more information. All rights reserved. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. This site is protected by Google's invisible reCAPTCHA. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. What happened to my order? Once you do that, it will show up in your account. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Credit card charges are processed immediately. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Proof of payment is required. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Log in to your Clipper account. Select "Transit card" and "Add Clipper card". We will send an email to confirm that you have updated information in your account. Phone. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. This is just another barrier to transit: an opaque payment system. No input is required. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Your card should arrive within 5 to 10 days. This is separate from confirmation of payment. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Final boarding is 15 minutes before the scheduled departure time. PDF Clipper Cancellation Form My card shows it was cleared month ago but the card is saying it doesnt have enough money. Economy Panoramic Upgraded window seats in Economy Class. Both discount and regular Clipper cards can be ordered and managed online. A little work up front helps you save money. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. No. All rights reserved. Phone. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Clipper card says still in progress : r/AskSF Visit Us Get an adult, Youth or Senior Clipper card It currently shows I have the amount in the pending passes area but shows I have it in cash value. On the cable car, the conductor carries a handheld card reader. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Select Clipper card and follow the instructions to add a card and load value. Indeed! Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. I was charged the wrong fare. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. The correct fare will be automatically deducted and tickets with remaining value will be returned. Seating class changes between Standard and Premium seating will require agent assistance. I loaded value online, but when I tried to use my card, it wasnt there. We do allow walk-up day-of guests to purchase tickets if space allows. If you do not hear any beeps or see any lights, your card may be defective or damaged. Your session is about to expire due to inactivity. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Clipper card pending passes cash value. Riders are encouraged to get a Clipper Card to avoid the surcharge. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Call us 800-888-2535; Contact us; Enter search term: Go. We've made it easy with quick guides to every service on Clipper. The exception is BART HVD, which will be available the following day. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Youth/Senior Cards. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Only registered Clipper cards are eligible for refunds. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Report a lost, stolen, damaged or defective card and discuss replacement options. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. For all other cards on your phone without HVD, value will be available immediately. See the Google Pay How-To page for more details. Please plan accordingly and allow sufficient time. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Help | Clipper You can use our automated phone service 24/7 to check balances and pass expiration dates. . Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Yes. Once you set up Auto-Reload, we need to confirm your payment method is valid. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Learn more about using Clipper on your phone. Please note that The Hub is permanently closed. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle.
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