Perfect from start to finish.
Do you agree with Footasylum's 4-star rating? Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Price was unbelievable for what I got! Once cleared, your points will turn into money off any future purchases. !spoke to Edge lane store about colours in crocs. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Shocking service avoid disappointment. If this was my store, they would all be sacked.
People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! To break them up politely to ask for helpit was like I had sowrn at them. Shoved the card machine into our face. Ordered Nike trainers. Thank you so much. All in all, satisfied with my purchase and dealings with this shop. We hope to see you again very soon. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Perfect from start to finish. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term.
Returning faulty goods to footasylum MoneySavingExpert Forum I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. One very disappointed son this Xmas! Next time it will be JD SPORTS for my next purchase. I will always order with footasylum I am very happy with the service and products. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Here are 8 tips for writing great reviews. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Gain access to Footasylum UNLCKD through your main Footasylum account. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Footasylum is a leading UK retailer of fashion streetwear and sportswear. In real life, they are dull, boring and have no character at all. Ordered and paid on 10th December my daughter's Xmas present. Shocking service avoid disappointment. Get Code. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered it on Monday and it was delivered on Tuesday. Before returning items you must notify Footasylum by telephone, letter, or email. The lady at the till was no better. It's your job. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Package allegedly dispatched on 11th December and now reported as list in transit! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. 10% off at Footasylum on first orders with this promo code. Delivery Methods. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . I would definitely recommend and will be a returning customer.
How is Footasylum returns process? - reviews.io We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Only response was we would receive a call within 8 hours - that was two days ago! In just a few steps, we'll have it sorted. It needs to be unworn or unused and still have the original tags. - Anonymous, posted 4 months ago "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Do you agree with Footasylum's 4-star rating? With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Change of mind returns accepted. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. They have sent them back to me and are refusing a refund. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. very helpful as Liverpool didnt answer the phone. I messaged a few guys initially who were very slow to respond and inresponsive. Hey MattThanks for taking the time to leave us a review. Footasylum has collected 369 reviews with an average score of 1.86. . By continuing to use this website, you agree to the use of Cookies. It's your job. Ordered some trainers at 10.30pm amd paid for next day delivery. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. It's great to hear you are happy with the coat and that the delivery was so quick.
Read Customer Service Reviews of footasylum.uk - Trustpilot Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Got them cheaper than any other website.
Footasylum on the App Store If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Newsletter subscription. Alpyrex. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. A simple full refund is all I wanted from the first time I was messed around!!
Footasylum Promo Code | 20% OFF in February 2023 !spoke to Edge lane store about colours in crocs. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. One star as there is no 0 stars. Replies to negative reviews in < 24 hours. Bought a pair of Boss trainers at the end of November 2022. - Rebecca Jones, posted 1 year ago 2023 Trustpilot, Inc. All rights reserved. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Take care!Thanks,Rebekah. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Thanks,Rebekah. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood I was taught to value customers, no matter what job I was in. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it.
Read Customer Service Reviews of www.footasylum.com - Trustpilot We hope to see you again very soon. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. I have sent them back the undamaged trainers in a damaged box as I received them. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. A refund can take up to 10 working days to show in your account. 3 ratings with the average rating of 4 out of 5 stars. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Easy! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. We use dedicated people and clever technology to safeguard our platform. Reordered again Sunday afternoon, Monday morning was here. I can't even point the blame at one member of staff because they were all terrible. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Over 90 off RRP. Leave this blank if you'd like to publish your review anonymously. High performance sneakers, trending streetwear and exclusive product weve got you. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. On-time Delivery. In just a few steps, we'll have it sorted. Avoid this store at all costs. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Anyone can write a Trustpilot review. Ordered item was faulty. Companies can ask for reviews via automatic invitations. Search for local Shoe Shops near you and submit reviews. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Asked for a pair of trainerscould not even tell what the guy said. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Within 5 Days. For all international returns outside of the UK, please visit our dedicated international returns page. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Up to 50% . For more information on the cookies that our site uses click here. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Been trying via live chat, what's app and calling HQ. Purchased 2 pairs of Salomon trainers in different sizes. Click the 'Copy' button to copy it. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Why have i been rejected for my return as the item was faulty? Take care!Thanks,Rebekah. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. I have been waiting for confirmation that my return has been received/refund for 3+ weeks.
Read Customer Service Reviews of www.footasylum.com - Trustpilot Next time it will be JD SPORTS for my next purchase. Delivery to Australia was super cheap and very very fast! 44.99. We use dedicated people and clever technology to safeguard our platform. Useless. Anyone can write a Trustpilot review. All items must be returned in their original boxes and packaging. Received 2 small refunds for I don't know what! Only response was we would receive a call within 8 hours - that was two days ago!
It goes against our guidelines to offer incentives for reviews. Tommy Jeans. This time, however, when I ordered, their courier choice was Yodel. 299.99. Get Discount. All in all, satisfied with my purchase and dealings with this shop. Further Details. We hope to see you shopping with us very soon. If you miss this window, youll have to go through the returns process. Average Delivery Time. We are so glad to hear you are happy with the service. Verification can help ensure real people write reviews about real companies. Discount. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We also ensure all reviews are published without moderation. Greater than 75%. Avoid this store at all costs. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. My son lost out on his Christmas presents as a result. Difficult, posted 2 weeks ago 20%. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. If this was my store, they would all be sacked. In November 2022 I placed an order with FootAsylum and it never came. Hey Getta,Thanks for leaving us a great review. Please note that we may share your email with the company to verify your order.
Footasylum - YouTube They sent me trainers in a damaged box. Make sure your order is unused and in original packaging and labels. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Email never arrived so ended up going to a store on crutches to get a refund. AVOID THIS COMPANY!!!! They have sent them back to me and are refusing a refund. Accurate And Undamaged Orders. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat.
Frasers Group reportedly offers to buy Footasylum It goes against our guidelines to offer incentives for reviews. They also offer a WhatsApp device but it doesnt work. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Was looking everywhere but at her customers. Thanks. Take care!Thanks,Rebekah. Very disappointing.Would never order from them again! And would recommend to all my friends amd family. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. There was a problem. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. very helpful as Liverpool didnt answer the phone. Delivery to Australia was super cheap and very very fast! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Date of experience: 18 December 2022 2023 Trustpilot, Inc. All rights reserved. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Hey MattThanks for taking the time to leave us a review. We are so glad to hear you are happy with the service. Which are the instant chat and the WhatsApp!! If you don't like it, leave. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Verification can help ensure real people write reviews about real companies. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. AVOID THIS COMPANY!!!! Got them cheaper than any other website. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!!
Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Order placed Sunday afternoon and delivered Monday afternoon. Anyone can write a Trustpilot review. My son lost out on his Christmas presents as a result. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Date of experience: January 04, 2023. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). 1996 Retro Nuptse Jacket. 28 Feb. Up to 60% off at Footasylum during the half term sale. Popular Christmas FAQ For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. I have worked in retail for over 15 years.
We need your email address to verify that your review is genuine. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! For full terms and conditions see here. Ordered Nike trainers. - Kristy Smitten, posted 11 months ago Totally amazing service cannot fault.
Get 60% off instantly: Footasylum discount codes } Finder CA They have scribbled size 7 on it. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Extremely moody.I've never seen such self absorbed people. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Find out how we combat fake reviews. Claim your profile to access Trustpilots free business tools and connect with customers. Still over 300 down! Yay! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. The lady at the till was no better. Very disappointing.Would never order from them again! very helpful as Liverpool didnt answer the phone. I can't even point the blame at one member of staff because they were all terrible. I have worked in retail for over 15 years.
363 questions people are asking about footasylum Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Over 90 off RRP. This arrived within only two working days and all items were delivered intact and all there. Your browser does not support embedded videos. 27 Feb. At least 30% off in the . Totally shocking service in regards to a faulty item that they . Ordered coats for 2 of my sons in the sale. We also ensure all reviews are published without moderation. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Great to hear that the parcel arrived so quickly. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Thanks,Rebekah. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund.
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