Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. I have an email that I have never seen in my 20 years at eBay. Unresolved buyer returns can cause sellers . If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Tip It may only be used to recoup losses when an item is returned used or damaged. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. You can choose whether to accept returns if a buyer changes their mind about a purchase. You can also find more information in our full article below. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. IMO as a seller its always better to accept returns, as you then have some control. if (!document.MAX_used) document.MAX_used = ','; if (document.mmm_fo) document.write ("&mmm_fo=1"); Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback.
How eBay Sellers Can Prevent Returns - liveabout.com However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery The seller is required to respond and provide either tracking information, delivery updates, or a refund. The seller responds to the buyer's request. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. document.write ("?zoneid=2"); eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. As you may already know or will find out after watching this . It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Choose the item above to start resolving a return. document.write (document.charset ? In some cases, eBay may automatically accept the return on the seller's behalf. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". If an item is being returned, the seller is responsible for return shipping. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. If you're responsible for return shipping. If we're asked to step in to help, we may ask the buyer to return the item to you. This can be useful when the buyer isn't completely satisfied with their purchase. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Select. You'll also be responsible for covering return shipping costs. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable.
What's the point of "returns not accepted" ? : r/Ebay - reddit If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. eBay may hold the return request open for up to 35 business days after the date the return was accepted. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Select your reason for the return. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Fill in the total refund amount (s) and the return reasons. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. You are not allowed now to dispute a not as described return. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. eBay may step in without the buyer asking if the seller didn't respond to the return request. How is it a benefit? My seller rating on eBay is 100% and I have had an account on eBay since 2009. The seller may exclude original shipping costs from the refund. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Classic Ebay sneak move. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout.
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