viagogo cancelled concert refund

Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining viagogo - Buy & Sell Concert, Sport & Theatre Tickets Go on and tell us about your poor consumer experience. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 1. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. May 3, 2021 / 1:22 PM / AP. After realising the scam and contacting them, they made it very clear that they will not refund or . Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Ticket reseller Viagogo defends practices in face of consumer and By clicking a link you are consenting to this. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic viagogo is a global online marketplace for live sport, music and entertainment tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. says firm changed policy to deny refunds if tickets can be used in 2021. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Such notice shall be deemed given one business day after the email is sent. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. If the event . got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Estereo Picnic Tickets. Jay Chou Concert Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. However, despite the official announcement . Join The National Math and Science Initiative Class Action, Today! 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Viagogo will never pay you after you sold your tickets and you can never get back your money. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Customer Files Viagogo COVID-19 Ticket Refund Class Action 'It's clear as night and day the 2020 event is cancelled.'. This tracks your activity using third party cookies. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Which? To sell tickets, a Seller lists the tickets in the Site database. has spoken to a number of ticket holders who have been denied refunds for cancelled events. 6.8 All Sales are Final. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 6.10 Notices. What are the viagogo Terms and Conditions? 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. When Your Event is Canceled or Postponed. I have lots of interesting documentation. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. As well as was able to select what section I wanted to be in for the price I had selected. But Which? Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? 6.7 Third Party Information. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. The tickets were bought by me as a present for my mother and parents-in-law. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.9 Seller's Confirmation Obligation. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . 2.12 Seller Payment. I am based in Indiana. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Join The South Shore Hospital Data Breach Class Action, Today! We do not control the information provided by other users which is made available through the Site. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? All sales and bids are final. . the price it is sold for on the primary market). Suggested Article: Verizon Wireless SMS Refund Settlement Details. I sent our ticket numbers but Opera Australia said they were not theirs. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. My partner has a job where he is required to go away at the last minute. Taking this information, will will help rectify you complaint! In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 3.Click Dispute a Transaction. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Many event managers have already committed to providing refunds for cancelled events. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. 2.5 Tax on Seller Proceeds. We cannot commit to next year, Taylor said. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News In 2020, New Zealanders were warned about buying tickets to . Tomorrowland 2023 Tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Including any such items constitutes a material breach of these terms and conditions. Please note this does not include any Tax that may be payable on fees We are required to pay. I'm at the point that a class action . It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Stray Kids Tour 2023. Sent info several times and they made every excuse under the sun. Romeo Santos Tour 2023. You also warrant that you own the tickets. 6.9 Change or Suspension of Site. viagogo (@viagogo) / Twitter 5.1 Investigations. 7.2 Copyright. Generally; If an event is cancelled - you do not have to do anything. Getting a refund on an event ticket - Citizens Advice Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Take a look at our advice on writing a letter before you make your claim. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. We take no responsibility for such issues. 2.7 Payment Authorisation. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. They do not say they are going to charge such fees per a ticket . I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 2.2 Registration. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. We think businesses - especially those with substantial resources - should still provide refunds for events . This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. I have been fighting with viagogo since October of 2021 with an canceled event. In the case of refunds, we appreciate our customers' patience while we process their request.'. 2.3 Username and Password. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Elton John Concert Tickets; Andr Rieu . Justin Bieber cancels remaining tour dates Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). We may investigate complaints and violations of our policies. We disagree with such restrictions and think they are not beneficial to fans. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Since June, we've found listings for events at all of these venues on Viagogo. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). 4.Select the button beside the transaction you want to dispute, then click Continue. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. 2. ! According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. 6.6 No Agency. Editor, Marcus Herbert. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Viagogo denies withholding refunds for gigs hit by coronavirus Received Refund in full for cancelled concert. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. If you fancy a viagogo event roulette then use this company. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Wait for a StubHub representative to reach you. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. 2.8 Notification. BTW the tickets were available also the same day of the concert. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. How do I get a refund from a ticket seller? - Which? I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 3. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Even if you are, it's likely to be a more complicated process. Viagogo is a ticket marketplace for concerts, sports and theatre events. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Gather all the information you have on the purchase. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. We will also add Tax on our fees as applicable. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The refund will be received from the Event Organizer within 30 days. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. I have sent multiple proof to them that the event is indeed canceled. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Privacy Policy | found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. . The 1975 Tour 2023. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. I had tried calling them and the day of the concert and no answer. This is so frustrating its been 2 years !!! In the event of a postponement, refunds are not granted. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I was promised a refund because the tickets I bought were corrupt. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! 6.4 Release. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If this is also unsuccessful We will not offer a refund. Top Class Actions is a legal news source Viagogo had a selection of how much did you want to spend for a ticket. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement has found. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets.